Terms & Conditions

Welcome to Noralooks. By accessing and using our website, you accept and agree to be bound by terms and conditions outlined below. Please read these terms carefully before using our services.

1. Use of Website

By using this website, you represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will use the website in accordance with these terms
• All information you provide is accurate and current

2. Account Registration

When you create an account with us, you must:

• Provide accurate and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these terms.

3. Products and Pricing

• All products are subject to availability
• We reserve the right to limit quantities
• Prices are subject to change without notice
• All prices are in Indian Rupees (₹) unless stated otherwise
• Product images are for illustration purposes and may vary slightly
• We strive to display accurate colors, but actual products may vary due to screen settings

4. Orders and Payment

Order Acceptance:

• Your order is an offer to purchase products
• We reserve the right to accept or decline any order
• Order confirmation does not constitute acceptance
• Acceptance occurs when products are shipped

Payment:

• Payment is required at the time of ordering (or Cash on Delivery where available)
• We accept payment through our secure payment gateways
• All transactions are encrypted and secure
• You are responsible for any applicable taxes

5. Shipping and Delivery

• Delivery times are estimates and not guaranteed
• We are not liable for delays caused by shipping carriers or circumstances beyond our control
• Risk of loss passes to you upon delivery to the carrier
• You are responsible for providing accurate delivery information

For detailed shipping information, please see our Shipping Policy.

6. Returns and Refunds

Return and exchange eligibility varies by product. Each product page displays its specific return and exchange window (if any). Please review our Returns & Exchange Policy for complete details.

7. Product Authenticity

• All gold jewellery is BIS hallmarked and certified
• We guarantee the authenticity of all our products
• Certificates of authenticity are provided where applicable
• We do not sell counterfeit or imitation products

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Noralooks and protected by copyright and trademark laws.

You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the product
• We do not guarantee uninterrupted or error-free website operation

10. Prohibited Activities

You may not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Collect user information without consent
• Impersonate another person or entity
• Upload malicious code or viruses

11. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of India.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of modified terms.

13. Contact Information

For questions about these terms, please contact us: